Product Warranty

<Warranty period>
・SHIKI brand original products come with a one-year warranty.
・Products other than SHIKI brand products are subject to the warranty of the respective manufacturer.
- One year from the date of shipment of the product.
・The warranty period may vary for some products.
For more information, please see the product page or contact us via the inquiry form.

<Warranty details>
- Products that are covered under the warranty period will be repaired or replaced free of charge.
・If we are unable to exchange the product for the same one due to reasons such as discontinuation, we will exchange it for a substitute product.
・If we are unable to exchange the product for a new one, replace it with an alternative product, or repair it, we will provide a refund.
*Customers are responsible for all costs other than labor and product costs (shipping, handling, etc.).

<Reasons for eligibility>
・The product is handled by our company. ・The product was purchased directly from our company. ・If you have an account on the official SHIKI website. ・This warranty is only valid in Japan.

Please contact us here for inquiries regarding repairs, replacements, or warranties.

In the following cases, even if the product is within the warranty period, it will not be covered by the warranty or there will be a charge for the repair.

<Reasons for not being eligible>
・Defects caused by transportation, moving, dropping, etc. after delivery・Defects caused by improper handling・Failure to follow the precautions in the instruction manual・Defects caused by using the product in a way that exceeds the limits of its specifications・Defects in products that can be repaired or modified by anyone other than our company or a designated contractor・Defects caused by natural disasters such as earthquakes, fires, lightning strikes, wind and flood damage, salt damage, etc., and other external factors・Differences in the smell, feel, wood grain, etc. of the product, ordering mistakes, etc. due to customer reasons・Outlet products, sale products, limited items, custom-made products・Scratches, stains, sunburn, sagging cushions, etc. that may occur from everyday use・Defects caused by commercial use・Defects caused by use other than with careful handling・We cannot provide compensation for secondary damage caused by product defects・Defects caused by special conditions in the storage or installation location・Defects caused by improper installation or assembly by the customer・Defects caused by lack of maintenance・If you do not cooperate with the investigation and verification of the defect・Consumables such as light bulbs, batteries, cleaning supplies, candles, aroma oil, casters, etc.・If you do not present proof of purchase (Including resale or resale by users or recyclers, etc.)
・Other cases that fall under the exclusion regulations stipulated by our company.


If you would like to repair or replace the product, please contact us at the address listed below.
Depending on the nature of the problem, we may need you to send us image data etc. for further confirmation.
Please note that if you are unable to provide this information, we may refuse your request for repair or replacement.

The above warranty promises repairs within the specified warranty period and conditions.
As a general rule, any malfunctions, damage or breakage that occurs after the warranty period will be covered for a fee.
If you have any questions regarding repairs after the warranty period has expired, please contact us at the address listed below.

*Please note that these regulations may be changed without notice.


Please contact us here .